Booking FAQs

On this page you’ll find a list of the questions we’re asked most frequently. If you have a question that is not answered here, please email us, or check our terms and conditions.

How do I book tickets?
You can book tickets online at www.CtheArts.com or over the phone by calling +44 (0)131 581 5555. We are not operating an in-person booking service this year. You can also book tickets for some of our events from the Edinburgh Festival Fringe Society.

What timezone is shown on your website?
Times on the website are displayed in Edinburgh time (BST, British Summer Time, one hour ahead of GMT/UTC, Greenwich Mean Time/Coordinated Universal Time). When booking online scheduled events, please take care to check the time in your local timezone.

Is there a booking fee?
There is no booking fee this year on tickets sold by the C ARTS box office. A booking fee of £1.25 per ticket is applied to bookings made at the Edinburgh Festival Fringe Society, up to a maximum of £5 per transaction.

What type of events are available to book?
We sell tickets for three categories of event format:

Online – on-demand
On-demand shows are listed without a performance start time, and can be purchased and viewed at any time throughout the viewing period. Be sure to check the ‘available from and to’ dates for individual events.

Online – scheduled
Online scheduled shows follow the traditional structure of occurring at a specific date and time, closely replicating the ‘live’ experience. This applies to live-streamed and live interactive shows, and also to pre-recorded shows that want to capture the experience of their audience turning up at a specific time and experiencing the show in real time. Some online scheduled shows offer catch-up, where a recording of the show can be watched for a period after the show.

In-person
In-person shows take place in a physical venue at a specific date and time. Please note that our programme is fully-online at present.

I have access requirements
The box office has a team in place specifically for access enquiries and ticket bookings. This service is here to assist anyone with an access requirement to make the most of what we have to offer. You can contact our access bookings team by emailing us, or calling +44 (0)131 581 5552.

When will I receive information on how to access the online shows I have booked?
You’ll be able to find the shows you have booked and links to access the in the ‘My booked shows’ area in the ‘My C’ menu of our website, www.CtheArts.com. Your username to log in is the email address you used to book. If you need to re-set your password, you can do this at the log-in page.

My e-ticket/confirmation email hasn’t arrived, what should I do?
If you think you have not received your confirmation email, please check your junk/spam folder. If you can’t find it in those locations get in touch with us by emailing us or by calling +44 (0)131 581 5551.

Can I book tickets for someone else
You can book tickets for others, but at present our systems do not permit the customer account details of both the booker and the attendee to be logged separately for an online booking, and the customer used to book the ticket must be used to view a digital show. If you wish to book tickets for digital shows for another attendee to use, please either book them using a username (email address) and password that you are able to share with that person (such as using their email address, and a password you can share with them), or contact the box office by telephone on +44 (0)131 581 5555 to request a third party booking. We hope to more fully support online bookings for third parties in the future.

What should I do if I have a question about my booking?
If you have a question about a booking you have made, please contact our box office support team by by emailing us or by calling +44 (0)131 581 5551.

I’m going to be late for the show, is that ok?
If you arrive late for a scheduled online or in-person event for which you have tickets, you may not be allowed to enter. It is your responsibility to arrive before or at the advertised start time. No refunds will be granted for refusal of entry to an event due to late arrival on the part of the customer.

Ticket types

Online shows
Ticket sales directly support Fringe organisations and artists, so please consider buying tickets per viewer rather than per household or device.

Pay what you can
Some shows have tickets listed at several price points – please help support the artist by paying what you can for a show. If more than one person is watching the show, please consider offering more.

Pay what you think
Some shows have a ticket where you can enter the value you want to pay – please help support the artist by paying what you think is fair for the show. If more than one person is watching the show with your booking, please consider offering more.

Promo code tickets
Promo code ticket types require entry of a promo code before the ticket can be added to the basket.

Membership, subscription and by invitation tickets
Membership, subscription and by invitation ticket types require that you are logged in with a customer account which holds the relevant membership, subscription or invitation to access the ticket type requested, before selecting the tickets to add them to the basket. You can find out about available memberships and subscription packages on the membership and subscriptions page.

Donate during booking
You may be asked to consider making a donation to us or to the organisation putting on the show during booking. Such as donation is voluntary and you are able to decline it.

Donate during or after the show
Some online shows may give you the option to donate while you’re watching or afterwards; others may suggest donating via their social media channels and funding pages. Please consider donating to a show during or after the performance to further support artists directly.

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