Streaming FAQ

This frequently asked questions list covers the watching of on-demand or live-stream content from our system.

Where can I find the shows I booked?
If you are looking where to find the shows you have purchased go to the ‘My booked shows’ area in the ‘My C’ menu of our website, www.CtheArts.com. If you are not already logged in, the system will ask you to log in with the email address and password you used when you booked the tickets. If you do not remember your password it can be reset at the log-in page.

How does it work?
On-demand pre-recorded shows and events are like watching a movie on catch-up TV or a TV/film subscription service. You will have a predetermined window to watch the content. This window may vary for certain content.
On-demand interactive shows and events offer user interaction, like some video or computer games, and can be participated in at any time. You will have a predetermined window to participate in the content. This window may vary for certain content.
Scheduled live-streamed and scheduled recorded shows and events must be watched at the time of the broadcast, though many live-streamed events may be available for ‘catch-up’ viewing for a period after transmission, or as standard on-demand content.
Interactive live-streamed shows and events allow you to participate. Many interactive events take place on the Zoom platform, and where this is the case you will be advised via the advance information.
For best results with events on the Zoom platform, we recommend downloading and installing the free Zoom application from www.zoom.us. Where an event takes place on Zoom, you will be transferred to the Zoom website or application when you click the link to watch the event from ‘My booked shows’. Our system takes care of supplying Zoom with access credentials for you to access the event. Please be aware that Zoom events may be recorded and later broadcast. Your participation in any interactive event, (such as but not limited to name, video image, audio content or participation in event chat) may be displayed if you interact with others at the event and this may be included in any recording of the event. If you do not wish to have these details available to others or do not wish to be recorded please use an anonymous screen name and static image, and do not interact with the event.

What hardware can I use?
Generally, you can watch streamed content on most of devices which can run a current web browser.

Do I need to download an app to watch?
No apps or plugins are required to watch content.

What browser software can I use?
You can watch on computers using a modern web browser that supports HTML5. This list includes Chrome, Firefox, Edge, Opera, Safari (recent versions if MacOS and iOS only). For the best performance we recommend the latest version of one of the above browsers. You may experience issued accessing the content using older versions of browsers.

What are the system requirements to watch shows and events?
You can watch content on PCs running a recent version of windows. Window+, and Macs running OSX 10.12+. You can also watch content on Android tablets and phones on iPads and iPhones running recent browsers. Content may display on other operating systems using a modern browser, but these are not supported.

Are the system requirements to book tickets for shows and events the same as to watch them?
Please note that more recent versions operating systems and browsers may be required for payment for shows and events on our website than are required to watch content already paid for. If you attempt to view our website using a device with an operating system or browser that does not support payment on our website, a message should display, requesting that you to use a more modern operating system/browser for payment. Once you have paid for content and received a booking confirmation, and it is showing in My Booked Shows, you can revert to a wider range of operating systems and browsers to watch the content.

Can I watch content on my Windows computer?
You can watch content on PCs running a recent version of Windows. Browsers supported for Windows: Chrome, Firefox, Microsoft Edge, Opera. Content may display on Internet Explorer, bu this is not supported. Content may display on other operating systems using a modern browser, but these are not supported.

Can I watch content on my Apple computer?
You can watch content on PCs running a recent version of MacOS. Supported browsers for Mac OS: Chrome, Firefox, Opera. Apple Safari (Mac OSX 10.15 or later). If you are using an Apple computer or device, and you experience difficulties using Safari, please try the latest available version of a third party browser such as Chrome, Firefox, Opera. . The system may run on other operating systems using a modern browser but these are not directly supported

Can I watch content on my iPhone/iPad?
Yes, you can watch content using Safari on iOS 11.2 or later. In most cases you can watch shows on iOS devices (iPhones and iPads) using Safari. If you experience difficulties watching content in Safari please try the latest available latest available version of a different browser.

Can I watch content on my Android device?
Yes, you can watch content using Chrome on receip Android 6.0 or later. In most cases you can watch shows on Android tablets and phones using Chrome.  

Can I use the built in web browser in my smart TV to display content?
You can normally watch content on a TV that is is able to play content from an attached laptop or other device that is able to run a compatible web browser. You may not be able to watch content using the built-in web browser on an internet equipped TV, as some built-in browsers on internet-equipped TVs do not have sufficient capabilities to render HTML5 video correctly. We suggest using a computer with HDMI output, Chromecast, or AirPlay on Apple TV as alternatives to built-in web browsers on smart TVs.

Can I access closed captions for subtitles or captioning
Closed captions, where available, can selected in the player on your browser. Where available, different languages can be selected. Please note that subtitles or captions may not be available for all work.

Do I have unlimited time to watch?
On-demand content can be viewed for one months after tickets have been purchased or until the end of a festival if later, if showing as part of a festival.

Can I watch more than once? Can I pause content?
Yes, within applicable time or date limits. You can pause content for breaks.

Where can I watch content?
Most of our content can be watched anywhere in the world. Some content may be restricted to certain geographical areas due to distributor or content provider agreements. For the best experience, we recommend you purchase shows from the country you intend to watch them. Some content may not be available in your location due to restrictions from the distributor or content creator.

Why is an on-demand or live-stream session showing sold out?
Some content may have a limited streaming capacity due to arrangements with creators or other parties. Some live-events may have a capacity restriction.

What timezone is content displayed in?
The timezone is displayed in UK time. Please be aware of the difference to your local timezone, and also be aware of the variations caused by differing dates for switching to daylight savings time.

Why does the video stop playing or not play smoothly?
If your internet connection is slow or inconsistent, you might experience problems during playback. If you’re on wifi, try moving closer to your router, or in direct line of sight to the router. Walls and other material between you and the router may have a detrimental effect on your ability to watch content at high quality. You can try limiting other internet activity, such as intensive gaming or large downloads, while you watch.

What connection speed do I need?
Any download speed greater than 5.5 Mbps should be sufficient to play one full 1080p feature length stream with no issues. If your internet download speed is below 3 Mbps, you may have trouble watching content as your speed is too low to allow steady streaming of the content, even at lower resolutions. You can use https://www.speedtest.net/ to assess your internet speed. You should contact your Internet Service Provider (ISP) for assistance if you continue to have slow internet speeds. Unfortunately we cannot provide technical support on slow internet speeds or computer setups.

Where can I find further assistance?
If you are having issues with watching any of our content after reading this FAQ, please get in touch with us by email, or by calling our box office support team on +44 (0)131 581 5551. This number is normally staffed before and during live-stream sessions but may forward calls to voicemail at other times.

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